Refund Policy

Eligible returns

• Products that arrive damaged, leaking, tampered or incorrect — report within 48 hours of delivery with photos. [confirm]
• Unopened products with intact seals, in original packaging, within 7 days of delivery. [confirm]
• For hygiene and safety reasons, opened consumables cannot be returned unless defective.

How to start a return

Contact support@mylenutrition.com with your order number, the product, and the reason (with photos for damage). We'll confirm eligibility and arrange pickup or share a return address.

Refunds

• Prepaid orders: refunded to the original payment method within 5–7 business days of the return being received and checked. [confirm]
• Cash on Delivery orders: refunded by bank transfer or UPI to the details you share with us. [confirm]
• Shipping charges are refunded only when the return is due to our error.

Cancellations

Orders can be cancelled before they are shipped by contacting support with your order number. Once shipped, a return must be requested after delivery.

Contact

Questions about this policy can be sent to support@mylenutrition.com.